City Plumbing and PTS, the UK's number one Plumbing, Heating and Bathrooms Merchant, has been crowned Heating & Plumbing Merchant of the Year at the industry’s prestigious Builders’ Merchants Awards for Excellence 2018 in London.
Judged by a panel of independent industry experts, the awards recognise the achievements of companies and their staff operating across the building supplies sector. City Plumbing and PTS beat off strong competition to take the accolade, which was presented by Sir Lenny Henry CBE in front of more than 750 guests.
Andrew Harrison, Deputy Chief Executive Officer at City Plumbing and PTS, said the whole team was delighted with the win. “The Builders’ Merchants Awards for Excellence are respected throughout the industry, and we are proud to be recognised by our peers at this year’s awards. We’ve worked hard to deliver a number of positive changes throughout the business over the past 12 months, all designed to make it easier for our customers. This award is testament to the work that’s been put in by everyone from branch level through to our support teams.”
2018 saw the rollout of a comprehensive Transformation Plan, listening to our customers and focusing on delivering choice, certainty and convenience. Changes included the introduction of additional product ranges and 
improved availability, expansion to the on and offline customer experience and additional monthly promotions.
Andrew added, “Our customers told us they wanted us to make life simple, easier and more convenient. We made sure that our Transformation Plan spanned every part of the business so that everybody bought into the philosophy of always putting the customer first.”
Elizabeth Eyre, editor Builders’ Merchants News and chair of the judging panel, said “The very high quality of the entries to the Builders’ Merchants Awards for Excellence 2018 meant that the 14 judges faced a very difficult task in choosing the winners. However, they did a wonderful job of applying their vast industry knowledge and experience, and once again we had a group of very worthy winners.”
“City Plumbing and PTS transformed itself with a strategic plan that has delivered strong growth, and the judges felt it was a very worthy winner of the Heating & Plumbing Merchant of the Year Award due to the phenomenal work done to transform the business and produce some very, very good numbers.”
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