CALLCARE

According to recent data by telephone answering service provider CALLCARE, it had revealed that the majority of calls (30%) made to utility providers and boiler engineers in winter are to do with chasing for an update or making repeat calls to report the same incident.

This is a two-fold problem that could be seriously affecting the customer satisfaction of these businesses. Existing customers will be becoming more annoyed that they should continuously chase up engineers about the same problem leading to some dissatisfied customers. With this problem, engineers are potentially missing out on new business because they are dealing with so many repeat calls.

More than half of people are most frustrated by long wait times: How to keep your customers happy this Blue Monday

 
●     Survey reveals that more than half of people find long wait times to be their biggest frustration when dealing with customer service advisers

●     One in five stated that their biggest pain point was being unable to understand who they were speaking with

●     Having too many options to choose from came in joint third with 10% of the vote

●     New guide includes expert opinion on how to keep your customers happy

 
Research conducted by telephone answering service CALLCARE has discovered the most frustrating bugbears that people experience when speaking to a customer service adviser.