How to keep your customers happy this Blue Monday
More than half of people are most frustrated by long wait times: How to keep your customers happy this Blue Monday
● Survey reveals that more than half of people find long wait times to be their biggest frustration when dealing with customer service advisers
● One in five stated that their biggest pain point was being unable to understand who they were speaking with
● Having too many options to choose from came in joint third with 10% of the vote
● New guide includes expert opinion on how to keep your customers happy
Research conducted by telephone answering service CALLCARE has discovered the most frustrating bugbears that people experience when speaking to a customer service adviser.