Customer Service

According to recent data by telephone answering service provider CALLCARE, it had revealed that the majority of calls (30%) made to utility providers and boiler engineers in winter are to do with chasing for an update or making repeat calls to report the same incident.

This is a two-fold problem that could be seriously affecting the customer satisfaction of these businesses. Existing customers will be becoming more annoyed that they should continuously chase up engineers about the same problem leading to some dissatisfied customers. With this problem, engineers are potentially missing out on new business because they are dealing with so many repeat calls.

In-depth Institute of Customer Service survey of some of the UK’s biggest brands reveals HomeServe is the country’s most improved for Customer Satisfaction in the “Services” sector since records began in 2009.

HomeServe is the most improved of all companies in “Services” sector since 2014 when Martin Bennett became UK CEO and the only company to have consistently improved since then.

Walsall-based home assistance provider HomeServe is leading the way when it comes to improving Customer service, according to a satisfaction survey looking at some of the UK’s biggest brands.

In order to reward those who have demonstrated remarkable customer service, going above and beyond the everyday call of duty, Graham Plumbers’ Merchant is asking customers to once again nominate their ‘Graham Customer Hero’ as part of their ‘Graham Heroes’ Awards.

The ‘Graham Heroes’ Awards look to recognise members of the Graham team for their excellent services to the company, celebrating outstanding workmanship and top-quality customer service. The plumbers’ merchant is looking for help in the ‘Customer Hero’ Award category, with customers invited to name a staff member who they feel has excelled in their role this year.